If it’s too good to be true – it might just be. That’s the main message behind a new scheme to protect motorcycle consumers from rogue traders.
The Buy With Confidence scheme has been launched by the Motorcycle Industry Association (MCI) to give customers clear information about the quality assurances that come with buying a new motorcycle, moped or scooter from an MCI member, such as Yamaha and our dealer network.
The scheme has been set up to advise customers to treat internet based companies with caution, who compete aggressively on price, while making huge compromises on quality and service and ultimately, customer safety.
A new code of practice will give peace of mind to customers buying from MCI members, protecting them from issues which have been reported from buyers of less scrupulous manufacturers and importers. These include hidden costs, poor quality machines, expensive and limited availability of parts as well as unclear protocol over delivery, assembly and registration.
Road bikes bought from MCI members will always be ready-assembled and safety checked. In addition, the Buy With Confidence website sets out clear pathways for any problems, should they arise.
For tips on ‘what to look out for’ when buying a new bike, please visit the website at www.buybikeswithconfidence.co.uk
Comment from Steve Kenward, CEO of the MCI
‘Before this scheme was introduced, it was often difficult for buyers to spot which traders were potentially going to give poor service and quality. People are often seduced by very low prices but the general rule is – if it’s too good to be true – it probably is. A swanky website won’t necessarily mean good service and quality, so the way to avoid problems when buying a new bike is to look for the Buy With Confidence logo.’
‘Hopefully this scheme will reduce the number of stories we hear about customers who’ve had bad experiences buying from the internet and will help place the high standards offered by MCI members as the norm for the whole industry.’